Privacy Policy

1. Introduction

Business name: SUPPORTA

Contact email: suporta.sup@gmail.com

SUPPORTA respects the privacy of users of its website and the services it operates ("users" or "you"). The purpose of this privacy policy is to explain how information received while using the website is collected, kept, stored and protected.

Using the website constitutes consent to this policy and all of its terms.

2. Information we collect

2.1 Information provided voluntarily by the user

When registering, creating an account, making a purchase or sending an inquiry, the user may provide information such as:

Full name
Email address
Phone number
Full address (for shipping, if relevant)
Payment details (according to the requirements of the relevant providers)

2.2 Information collected automatically

When using the website, technical information is collected, such as:

IP address
Browser type and operating system
Pages viewed and time spent on the website
Cookies and statistical information to improve the user experience

3. Use of information

The information collected may be used for the following purposes:

Providing service: processing orders, shipping, support and customer service
Communicating with the user: sending messages, invoices, updates and reminders
Improving the website: analyzing usage data for maintenance and improving the user experience
Personalization: showing relevant content, products or offers
Security and proper operation: detecting unusual access attempts, preventing fraud and keeping the website running properly

4. Cookies

The SUPPORTA website uses cookies to run essential functions, measure traffic and improve the service.

Users may manage cookies through their browser settings, but some services may not work fully if cookies are blocked.

5. Sharing information with third parties

SUPPORTA may share personal information only in the following cases:

With essential service providers (such as payment, shipping, data storage and website maintenance services)
When required by law, a court order or a demand from a competent authority
To protect the rights of the company, its employees, its customers or third parties

Personal information will not be transferred to commercial parties for marketing purposes not directly related to the company's activity.

6. User rights

The user may:

Request a copy of the information stored about them
Request to correct, update or delete information, where permitted by law
Request removal from marketing mailing lists
Request to limit the use of information that is not essential to the service

The company reserves the right to decline a request where there is a legal obligation to keep the information or where it is required for the proper management of the website.

7. Policy updates

SUPPORTA may update this privacy policy at any time without prior notice. Updates will be published on this page, and continued use of the website after an update constitutes consent to the new terms.